Mounir Harchaoui

Mounir “Moon” Harchaoui

Customer Service & Sales · Native French Speaker
Melbourne, Australia  ·  moon@mounirproductions.com  ·  0479 186 265  ·  Full working rights (Partner Visa)
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I'm a native French speaker with a genuine passion for French language and culture, and a background that blends real sales experience with hands-on customer service. I trained in sales techniques in France, built outbound and CRM processes for two different businesses, and have run front-of-house service in busy Melbourne cafes. Representing French culture to Australians and helping grow Alliance Française in Melbourne is exactly the kind of role I'd take real pride in.

Experience

Founder · Mounir Productions
May 2023 – present · Melbourne
  • Run my own business end to end: pitching packages, explaining value clearly and closing deals directly with clients, brands and community organisations.
Head of Sales · Simple Souls Media
Apr 2024 – Aug 2024 · Melbourne
  • Built the CRM and the outbound sales process for a Melbourne media studio, and grew the client network from the ground up.
Cafe Manager · Splash Juice Bar Cafe
2023 – 2026 · South Yarra, Melbourne
  • Ran daily front-of-house service for a steady stream of customers: orders, payments and cash handling, stock and rostering, and trained new staff.
Sales Manager · dimo
Aug 2020 – Aug 2021 · France · apprenticeship
  • Built the outbound strategy and CRM for a property-diagnostics startup and ran the sales team, growing the business-development crew from 1 to 9 in ten months. The company has since grown into a national business.
Business Developer · Spectacles Publications
Sep 2016 – Aug 2018 · Nancy, France
  • My first sales role, aged 19: door-to-door B2B prospecting selling magazine advertising space, managing my own client base and account follow-up across four cities.

Skills

LanguagesFrench (native) & English, fluent in both
SalesTrained in sales techniques; comfortable pitching, explaining value and closing, with a track record of building outbound processes and growing client networks
Customer-facingPhone, email and in-person service; calm and professional under pressure, comfortable with cash and card payments
CRM & systemsBuilt and run CRM/outbound systems (HubSpot, Salesforce Marketing Cloud, Odoo); quick to pick up new platforms like Oncord
AvailabilityCasual, weekdays and Saturdays, open to occasional evenings and Sundays

Education

Master's, Integrated Marketing Communication
Montpellier Business School · 2020–2022
DUT, Techniques of Commercialisation
IUT Charlemagne, Nancy · 2016–2018

Community

Climate Fresk facilitator (2022–2024) · Children's counsellor (since 2012) · Collingwood climbing community